Terms of Service

These Terms of Service (the “Terms”) are a contract between Gopherlume LLC, a Minnesota limited liability company and the holding company for engageramo(“we”, “us”), and the person or organization using engageramo (“you”). They cover engageramo.com, the engageramoapplication, the chat widget, the hosted help centers, the API and the MCP endpoint (together, the “Service”).

By creating an account, joining the waitlist, or using the Service you accept these Terms and our Privacy Policy. If you accept on behalf of a company, you confirm you are authorized to bind it. If you do not accept, do not use the Service.

engageramo is currently invite-only. Signing up places you on a waitlist; we admit accounts at our discretion and in the order that best fits the product, and we may decline or revoke access to anyone.

• You must be 18 or older and legally able to enter this contract.
• Give accurate account information and keep it current. You are responsible for everything done under your account and for keeping credentials, API keys and widget secrets confidential.
• Tell us promptly at support@engageramo.com if you suspect unauthorized access.
• A workspace owner controls who joins that workspace and what each member can see. Invited members act under the owner’s authority.

engageramo gives your team a chat widget for your site, a shared inbox, tickets created from inbound email, a public help center, routing and automation, AI assistance, an API, and reports. Each workspace is separate, with its own widget key, inbox, help center and sending identity.

We improve the Service continuously and may add, change or remove features. If we remove or materially degrade something you rely on, we will give you reasonable notice.

Nothing is charged today. While engageramo is invite-only we take no payment details and run no billing. Reserving a founding place costs nothing and commits you to nothing.

• The founding offer. The first 100 workspaces admitted are founding member workspaces at $29/month flat per workspace — unlimited seats, chat and email, AI included — instead of the planned standard price of $79/month. Your place is fixed by your waitlist number at sign-up.
• The price lock. We will honor the founding rate for as long as you stay subscribed. If you cancel and later return, the then-current price applies.
• Before we ever charge. When billing launches we will email you first, ask you to enter payment details, and only charge after you actively choose a paid plan. We will never convert a free waitlist account into a paid one silently.
• Once billing starts. Fees are billed in advance per workspace, are stated exclusive of taxes, and are non-refundable except where the law requires otherwise. You may cancel at any time, effective at the end of the paid period.
• Price changes. Outside the founding lock we may change prices with at least 30days’ notice, effective on your next renewal.

You own the conversations, contacts, tickets, articles, files and settings in your workspace (“Customer Data”). We claim no ownership of it.

• You grant us only the license we need to run the Service for you: to host, process, transmit, back up, display and — where you have enabled AI features — analyze Customer Data to produce replies, summaries and answers for you.
• We do not sell Customer Data, do not use it to advertise, and do not use it to train generalized AI models.
• You can export your data while your account is active. On termination we delete Customer Data on the schedule set out in the Privacy Policy, so export first.

When your customers talk to you through engageramo, you are the controller of their personal data and we are your processor. You are responsible for:

• Having a lawful basis to collect their data, and publishing your own privacy notice covering the widget, your support inbox and any recordings or metadata you collect.
• Answering their privacy requests. We will assist you, and we will forward to you any request that reaches us about data in your workspace.
• Only sending marketing email to people who have agreed to receive it, and honoring unsubscribes.
• Configuring your own email sending domain and authentication correctly if you use your own provider.

Do not use engageramo to:

• Break the law, infringe anyone’s rights, or help someone else do either.
• Send spam, bulk unsolicited email, phishing, or messages that impersonate another person or company.
• Upload malware, or content that is unlawful, harassing, hateful, or sexually exploits anyone.
• Probe, scan, overload or circumvent the Service’s security, rate limits or tenant isolation, or access a workspace you were not given access to.
• Resell or white-label the Service without our written agreement, or scrape it to build a competing product.
• Store payment card numbers, government identifiers, or health records in conversation content — engageramo is not built or certified for them.

We may suspend a workspace immediately if it threatens the Service or other users, or if the law requires it. Where we can, we will tell you first and give you a chance to fix it.

The Service connects to things we do not control: Google for sign-in, your chosen email provider for delivery, and any AI client you connect over MCP. Your use of those services is governed by their own terms, and we are not responsible for what they do or fail to do.

If you connect your own AI client over MCP, it acts with your workspace’s authority. What it reads, sends, and closes is your responsibility.

AI features are optional and generate text automatically. They can be wrong, incomplete or inappropriate for a given customer.

• You are responsible for every message sent from your workspace, whether a human, a macro or an AI agent composed it.
• Use draft mode if you want a human to approve replies before they send. We recommend it for anything touching billing, legal or safety.
• AI output is not legal, financial, medical or professional advice from us, and we make no warranty about its accuracy.

The Service — its software, design, documentation, and the engageramo name and marks — belongs to Gopherlume LLC and its licensors. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service while your account is in good standing, and nothing more. If you send us feedback or suggestions, we may use them freely and without obligation to you.

engageramo is early software offered to a limited, invited group. We work to keep it up and fast, but we do not currently offer a contractual uptime commitment or service credits, and we may take the Service down for maintenance.

Features labeled beta or experimental may change or disappear without notice. Keep your own copies of anything you cannot afford to lose.

You may stop using the Service and delete your account at any time. We may suspend or terminate access if you materially breach these Terms and do not fix it within 14 days of notice, if you fail to pay once billing is live, if we are legally required to, or if we discontinue the Service — in which case we will give you reasonable notice and, for a paid plan, a pro-rata refund of prepaid fees.

Sections covering your data, our intellectual property, disclaimers, liability, indemnity and governing law survive termination.

Except as expressly stated in these Terms, the Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that it will meet your requirements. Some jurisdictions do not allow the exclusion of implied warranties, so parts of this section may not apply to you.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data, even if advised of the possibility.

Our total aggregate liability arising out of or relating to the Service is limited to the greater of (a) the fees you paid us in the twelve months before the event giving rise to the claim, or (b) $100 USD. While the Service is free, that means our liability is capped at $100 USD.

Nothing here limits liability that cannot be limited by law, including for fraud or for death or personal injury caused by negligence.

You will defend and indemnify Gopherlume LLCagainst third-party claims, damages and reasonable legal costs arising from your Customer Data, your use of the Service in breach of these Terms or the law, or your handling of your own customers’ personal data. We will tell you promptly of any such claim and let you control the defense, provided any settlement releases us fully.

We may update these Terms as the product and the law change. For material changes we will email account holders and update the date at the top of this page at least 30 days before they take effect. Continuing to use the Service after that date means you accept the new Terms; if you do not, stop using the Service and close your account.

These Terms are governed by the laws of the State of Minnesota, without regard to its conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in Hennepin County, Minnesota, and each waives any objection to that venue. The UN Convention on Contracts for the International Sale of Goods does not apply.

Before filing anything, email legal@engageramo.com and give us 30 days to resolve it. Most disputes end there.

• Entire agreement. These Terms and the Privacy Policy are the whole agreement between us about the Service and replace anything said before.
• Severability. If a provision is unenforceable, the rest stays in force.
• No waiver. Not enforcing a right once does not waive it.
• Assignment. You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger or sale of assets.
• Notices. We send notices to your account email; you send them to legal@engageramo.com.
• Force majeure. Neither party is liable for delays caused by events beyond its reasonable control.

• Legal: legal@engageramo.com
• Support: support@engageramo.com
• Gopherlume LLC, 330 2nd Ave S, Ste 200, Minneapolis, MN 55401, USA